I called the main line and the receptionist was friendly and effective. I managed to get in touch with my preferred hair stylist, Mary Ellen, within the same day and was booked right away. Mary Ellen was professional and provided great customer service both on day of consultation and day of appointment. This was my first balayage so her skills very important to me. She listened and was open to seeing photos of the look I was going for and was honest over the process and how we could achieve this look. The appointment wasn’t rushed and the process was relaxing. I’m pleased with my new look and plan to return in a few months..